Terms of service

Welcome to AURO. We want shopping with us to feel clear, fair, and thoughtfully designed from start to finish.

These Terms of Service explain how our website, store, and related services work when you browse our site or buy from us. They apply to purchases made from AURO, which is operated & administered by Evolve Holdings Group Ltd.

By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use the site.

Important: Nothing in these Terms excludes, limits, or replaces any rights or remedies you may have under applicable consumer protection law. If local law gives you stronger rights than these Terms, your legal rights will apply.

1. Who can use our website

You may use our website only for lawful purposes. By placing an order, you confirm that you are at least the age of majority in your state, province, territory, or country of residence, or that you have permission from a parent or legal guardian to use the site.

You must not misuse the site, interfere with its security, introduce malicious code, scrape the site unlawfully, use false information, or use the site in a way that infringes another person’s rights or breaks the law.

2. Product information

We work hard to present our products as accurately as possible. Product descriptions, dimensions, materials, colours, and images are provided in good faith, but some visual differences can occur because of screen settings, lighting, or device displays.

Images are for illustration only. Minor visual differences between on-screen images and the delivered item do not necessarily mean a product is faulty. However, nothing in this section limits your rights if a product is not as described, not of satisfactory or acceptable quality, not fit for purpose, defective, or otherwise does not meet the standards required by law.

We may update product details, availability, or discontinue products from time to time.

3. Orders and contract formation

When you place an order, you are making an offer to buy the product(s) in your basket. Your order is accepted when we send you an order-confirmation email or otherwise clearly confirm acceptance.

We may refuse or cancel an order where we have a legitimate reason to do so, including suspected fraud, payment problems, inaccurate pricing caused by a genuine error, stock unavailability, shipping restrictions, safety concerns, or misuse of promotions. If payment has already been taken for an order we do not accept, we will refund the amount paid to the original payment method unless the law requires another method.

If you need to cancel an order before it has shipped, please contact us as soon as possible. If the order has not yet been processed or dispatched, we will usually cancel it and issue a full refund. If the order has already shipped, your request will be handled under our Refund & Return Policy and any statutory cancellation rights that apply to you.

4. Prices, taxes, and payment

Prices shown at checkout are the prices you must pay for the items selected, together with any taxes, shipping charges, or other fees shown during checkout. Prices and availability may change before you place an order, but changes will not affect an order we have already accepted except where a genuine and obvious pricing error has occurred.

You must provide accurate, current, and complete billing, delivery, and payment information. By placing an order, you confirm that you are authorised to use the payment method provided.

For international orders, customs duties, import taxes, or clearance charges may apply depending on destination-country rules. Where those charges are not included at checkout, they are your responsibility.

5. Shipping, delivery, title, and risk

We will arrange delivery using our chosen carrier or fulfilment partners unless we agree otherwise with you.

Any delivery times we provide are estimates unless we expressly agree a fixed delivery date. Delays can happen because of carrier disruption, customs clearance, weather, high seasonal demand, or other events outside our reasonable control. If we cannot deliver your order within the time we promised, or within a reasonable time where no specific time was agreed, we will work with you in line with applicable law, which may include providing an updated delivery date, a replacement, or a refund.

For consumer orders, risk in the goods passes to you when you, or a person identified by you to take possession of the goods, receive them physically, unless your local law says otherwise or you arranged your own independent carrier. Nothing in these Terms is intended to reduce any non-excludable rights you have in relation to non-delivery, delayed delivery, or goods lost in transit.

Title to the goods passes when we have received payment in full and the goods have been delivered, subject always to any mandatory law that applies.

6. Returns, refunds, and cancellations

Our Refund & Return Policy forms an important part of how we handle cancellations, returns, delivery issues, damaged goods, faulty items, and change-of-mind requests. You can read it here: https://byauro.com/policies/refund-policy

Our 30-day AURO return window is a commercial promise. It does not reduce or replace any legal rights you may have under applicable consumer law.

If your item arrives damaged, faulty, incorrect, unsafe, or not as described, please contact us at hello@byauro.com. We will work with you toward the appropriate remedy, which may include a repair, replacement, refund, price reduction, or another solution required by law.

If you have changed your mind, we may accept a return in accordance with the Refund & Return Policy. For change-of-mind returns, you may be responsible for return shipping unless the law says otherwise or we agree otherwise in writing. Where the law requires us to refund outbound delivery charges, we will do so.

Additional regional consumer-rights note

If you are a consumer in the United Kingdom, Australia, or the United States, additional mandatory rules may apply to your order. For example:

7. Optional tools and third-party links

Our website may contain links to third-party websites, embedded features, payment providers, apps, or tools that we do not own or control. We are not responsible for the content, policies, or practices of third-party websites or services that operate independently from AURO.

That said, nothing in this section limits our responsibility for our own representations, our own legal obligations, or the way we choose to integrate third-party services into your shopping experience.

If you leave our website or use a third-party service, please review that third party’s terms and privacy policy carefully.

8. Intellectual property

All content on our website, including text, images, graphics, logos, branding, product layouts, and site design, is owned by AURO or licensed to us and is protected by applicable intellectual-property laws.

You may use the website for your own personal, non-commercial shopping and information purposes. You must not copy, reproduce, distribute, modify, republish, sell, scrape, or exploit our content without our prior written permission, except where the law allows limited personal use.

9. Reviews, feedback, and content you submit

If you submit a review, comment, photo, suggestion, testimonial, or other content to us, you confirm that you own it or have the right to share it and that it does not infringe another person’s rights or contain unlawful, abusive, or misleading material.

If you submit content for publication, display, or use by AURO, you give us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, publish, adapt for formatting, display, moderate, and use that content for operating, improving, and promoting our business and services. This licence lasts only for as long as reasonably necessary for those purposes, except where the content has already been published or incorporated into materials already created.

We may remove or decline content that is unlawful, abusive, misleading, spam, infringes rights, or is otherwise inappropriate.

10. Accuracy of site information

We try to keep our website accurate and up to date, but from time to time there may be typographical errors, outdated stock information, or accidental pricing mistakes. We reserve the right to correct those errors.

If a clear and obvious pricing error affects an order you have placed, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order for a full refund.

11. Suspension or termination of site access

We may suspend, restrict, or terminate access to the website where reasonably necessary to protect the site, prevent fraud, address security issues, comply with the law, prevent misuse, or investigate suspected breaches of these Terms.

Termination of website access will not affect rights and obligations that arose before termination, including rights relating to orders already placed.

12. Warranties and liability

We provide the website with reasonable care and skill. However, the availability of the website may be affected by maintenance, technical issues, internet outages, or third-party service interruptions.

To the fullest extent permitted by law, we do not promise that the website will always be uninterrupted, secure, or error-free. The website is provided on an “as available” basis. Any disclaimer in this section applies only to the website and related digital functionality, and not to any rights you have in relation to physical goods purchased from us.

Nothing in these Terms excludes or limits:

Subject to the paragraph above, and to the fullest extent permitted by law, AURO is not liable for indirect or consequential loss that was not reasonably foreseeable to both parties at the time the contract was formed. This exclusion is not intended to remove your right to a refund, replacement, repair, price reduction, or damages where those remedies are available under consumer law.

If you are a consumer in Australia, the following wording applies:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Some jurisdictions, including certain US states and Canadian provinces, do not allow the exclusion or limitation of certain warranties, conditions, remedies, or liabilities. In those jurisdictions, the exclusions and limitations in these Terms apply only to the extent permitted by law.

13. No consumer indemnity

Nothing in these Terms requires a consumer to indemnify, defend, or reimburse AURO for ordinary complaints, product issues, or legal claims arising from normal consumer use.

If you use the website unlawfully, infringe another person’s rights, or deliberately interfere with the site in a way that causes us loss, we reserve any rights and remedies available under law. This section does not create or expand any liability that the law would not otherwise permit.

14. Governing law and disputes

These Terms and any contract for the sale of goods are governed by the laws of England and Wales, except that if you are a consumer living in another jurisdiction, you will still keep the benefit of any mandatory protections available to you under the laws of that jurisdiction.

If you have a concern about an order, please contact us first at hello@byauro.com and we will try to resolve it fairly and promptly.

Nothing in this section prevents a consumer from bringing a claim in any court or forum that has jurisdiction under applicable consumer law. If you are not a consumer, the courts of England and Wales will have exclusive jurisdiction unless we agree otherwise in writing.

15. Changes to these Terms

We may update these Terms from time to time to reflect changes to the law, our business, our website functionality, or the way we sell our products.

Any updates will apply prospectively from the stated “last updated” date. Changes will not affect orders that we accepted before the updated Terms took effect, unless the law requires otherwise. Where changes are material, we will take reasonable steps to bring them to your attention.

16. Privacy

Your use of our website is also subject to our Privacy Policy, available here: https://byauro.com/policies/privacy-policy 

17. Contact us

If you have any questions about these Terms, your order, or your legal rights, please contact us:

AURO
Operated & Administered by Evolve Holdings Group Ltd
66 Paul Street, London, EC2A 4NA
Email: hello@byauro.com
Phone: +44 20 3856 3077

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