AURO Orb | Frosted Glass Ball Wall Lamp
AURO Orb | Frosted Glass Ball Wall Lamp
• Free Shipping with Complimentary Loss & Damage Cover
• Manufacturer's Warranty Included
• 30-Day Return Policy
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- FREE SHIPPING
- 30 DAY RETURNS GUARANTEE
- LOSS OR DAMAGE COVER
Description
Description
The Orb is a frosted glass ball wall lamp with an aluminium arm — clean, round, and available in four sizes: ⌀12cm, ⌀15cm, ⌀18cm, and ⌀20cm. The frosted white glass diffuses the light from the G9 source evenly across the full sphere, giving a soft, glow-without-glare output that works in bedrooms, hallways, and living rooms.
G9 bulb base — bulb not included. A 3000K warm white G9 LED is recommended. Switch controlled, non-dimmable. Wall mounted for indoor use only.
Shipping & Returns
Shipping & Returns
Shipping
Free shipping on every order, with complimentary loss & damage cover — if your order is lost in transit or arrives damaged, we'll cover the cost and reship at no charge.
We take 1 to 4 business days to process your order through our AURO Quality Check before it ships.
Estimated Shipping time after order is processed:
- United Kingdom: 5–10 business days
- United States: 7–12 business days
- Australia: 7–13 business days
Times may vary during peak periods. See our Shipping Policy for full details.
Returns
30-day return window. Arrived damaged or defective? We'll send a free replacement — no need to return the original.
Changed your mind? We'll work with you toward an outcome that feels fair. See our Refund & Return Policy for the full picture.
Get in touch
Email: hello@byauro.com
We typically respond within 24–48 hours during business days.
Specifications & Dimensions
Specifications & Dimensions
- Sizes available: ⌀12cm / ⌀15cm / ⌀18cm / ⌀20cm
- Body material: Aluminium
- Shade: Frosted white glass (round)
- Bulb base: G9 (bulb not included)
- Colour temperature: 3000K (Warm White) recommended
- Voltage: AC 110–220V
- Control: Switch (non-dimmable)
- Installation: Wall mounted (indoor use only)
- Lifespan: 40,000 hours
- Warranty: 1 year
Care & Maintenance
Care & Maintenance
- Wipe the glass ball shade with a soft, dry microfibre cloth to remove dust. Avoid abrasive pads or chemical glass cleaners directly on the frosted surface — these can dull or streak the frosted finish.
- For smudges, lightly dampen a cloth with warm water and wipe gently. Dry immediately after — do not allow moisture to sit on the glass or the metal fittings.
- Clean the aluminium arm with a dry cloth only. Avoid chemical cleaners or abrasive materials on the metal finish.
- Replace G9 bulbs only when the fitting is switched off and fully cooled. Handle G9 capsules with a dry cloth — skin oils can cause premature failure on halogen variants.
Product Specific FAQs
Product Specific FAQs
- Q: What is the Orb made from? A: The shade is a frosted white glass ball — round and smooth, available in four diameters: 12cm, 15cm, 18cm, and 20cm. The arm and mounting hardware are aluminium.
- Q: Does it come with a bulb? A: No — the Orb uses a G9 bulb base and the bulb is not included. A G9 LED bulb at 3000K warm white is recommended. G9 bulbs are widely available in hardware stores and online.
- Q: Which size should I choose? A: The 12cm is well suited to narrow walls, bedside placement, and smaller rooms. The 15cm and 18cm work well as bedside or corridor lights in standard-sized rooms. The 20cm makes a stronger statement and suits larger walls and higher ceilings.
- Q: Is it dimmable? A: No — the Orb is switch-controlled and not compatible with dimmer switches as standard.
- Q: Can I use it in a bathroom or outdoors? A: No — the Orb has no IP rating and is designed for indoor dry spaces only. Not suitable for bathrooms or outdoor installation.
Warranty Information
Warranty Information
This product comes with a manufacturer's warranty of 1–5 years (the exact duration is listed in the product specifications below).
For full details on what's covered, how to make a claim, and your statutory rights, visit our Warranty Policy
Frequently Ask Questions
FAQs
How long will it take to receive my order?
Orders are processed within 1-4 business days because we do a detailed 'AURO Quality Check' before shipping. Our warehouses are open Monday to Saturday for processing.
Delivery typically takes 6 to 14 business days, inclusive of the processing time - depending on your location. You'll receive a tracking number by email as soon as your order ships. We deliver to the UK, US, and Australia.
*Remember, these are estimates. It could arrive quicker.
Is shipping really free?
Yes. Every AURO order ships free to UK, US & Australia. No minimum spend, no hidden fees at checkout. The price you see is the price you pay.
What is your return policy?
We offer a 30-day return window from the date you receive your order. If your item arrives damaged or isn't what you expected, contact us at hello@byauro.com and we'll sort it. Items must be unused and in original packaging. Full details are on our Returns page.
What if my order arrives damaged?
Email us at hello@byauro.com with a photo of the damage within the 30-day return window. We'll send a replacement free of charge — no hassle, no back and forth.
How do I know what size to choose?
Every product page lists exact dimensions for each option. For wall art, your piece should fill roughly two-thirds of the wall space above your furniture — measure the width and multiply by 0.6 to 0.75. Hang it with the centre at eye level, around 150cm from the floor.
For lighting, a simple rule used by top designers: add your room's length and width in metres, multiply by 2.5, and that gives you the ideal fixture width in centimetres.
Pendants over a dining table should hang 75-90cm above the table surface.
If you're still unsure, email us at hello@byauro.com with your room dimensions and we'll recommend the right size.
Will the colours match what I see on screen?
We do our best to ensure accurate colour representation, but slight variations can occur due to screen settings and lighting conditions. Our products are produced to match the listing images as closely as possible.
Can I cancel or change my order?
If your order hasn't shipped yet, email us at hello@byauro.com and we'll do our best to make changes.
Once it's dispatched, we can't modify it, but you can return it under our 30-day return policy.
Do you offer trade or bulk pricing?
Yes. We work with interior designers, developers, stylists and trade clients. Email hello@byauro.com with your project details and we'll put together tailored pricing.
My tracking hasn't updated, should I be worried?
No. International tracking can take 3-5 days to refresh after dispatch, especially during customs processing. If it hasn't moved after 7 business days, email us and we'll chase it up for you.
How do I contact you?
Email hello@byauro.com. We respond within 24 to 48 hours on business days. Full details on our contact us page.