AURO Shan | Mountain Waterfall Incense Burner
AURO Shan | Mountain Waterfall Incense Burner
• Free Shipping with Complimentary Protection
• 1-Year Warranty
• 30-Day Return Policy
• Certified for Safety
In Stock
Couldn't load pickup availability
- FREE SHIPPING WORLDWIDE
- 30 DAY RETURNS GUARANTEE
- INSURANCE FOR LOSS OR DAMAGE INCLUDED
Description
Description
Shipping & Returns
Shipping & Returns
Shipping
All orders include free shipping and complimentary shipping insurance. If your order is lost or arrives damaged, we'll reship it at no cost - no forms required.
We take 1 to 4 business days to carefully process and prepare your order before it ships because we want to ensure the quality - We put it through what we call, our AURO Quality Check.
Region Estimated Delivery
- United Kingdom: 5–10 business days
- United States: 7–12 business days
- Australia: 7–13 business days
- Canada: 7–12 business days
Delivery times are estimates and may vary during peak periods.
Returns
We offer a 30-day return window. Arrived damaged or defective? We'll send a free replacement immediately - no return needed.
Changed your mind? We'll work with you to find a solution.
Contact us at hello@byauro.com.
We typically respond within 24–48 inside business hours.
Specifications & Dimensions
Specifications & Dimensions
- Length: 42.5 cm
- Height: 37 cm (approx., based on visual)
- Width: 10 cm
- Materials: Ceramic, Iron, PC
- Origin: Dehua, Fujian (Porcelain Capital)
- Power: USB Powered
- Process: Traditional Craftsmanship
Care & Maintenance
Care & Maintenance
• Ceramic: The ceramic landscape is handmade and can be delicate. To clean, wipe gently with a soft, damp cloth. Avoid harsh chemicals.
• Residue: Backflow incense can leave a light, oily residue. We recommend placing a protective mat beneath the burner. The residue can be easily wiped from the ceramic with a damp cloth.
• Incense Cones: Only use backflow incense cones, which have a hole through the centre, to achieve the waterfall effect.
• General: This is an indoor-use-only product. Keep away from drafts to ensure the smoke flows correctly.
Product Specific FAQs
Product Specific FAQs
Q: How is the lamp powered?
A: The integrated LED ring light is powered by a standard USB cable, which can be plugged into any USB port on a computer, wall adapter, or power bank.
Q: What are the exact dimensions?
A: The unit has a total length of 42.5 cm and a width of 10 cm. The gross packaged weight is 700g, making it substantial yet easy to place.
Q: Do I need special incense for the waterfall effect?
A: Yes, you must use backflow incense cones. These cones are designed with a small hole in the bottom that allows the smoke, which is denser than air, to flow downwards and create the signature waterfall effect.
Q: What is the product made of?
A: The mountain landscape is handcrafted from ceramic, originating from the famous porcelain capital of Dehua. The base and ring are made of a durable iron and PC blend.

AURO Shan | Mountain Waterfall Incense Burner
- Create an Oasis of Calm: Watch as a gentle stream of smoke cascades through a serene mountain landscape, transforming your desk or living space into a sanctuary of peace.
- A Mesmerising Sensory Experience: The combination of aromatic incense and the visual poetry of the smoke waterfall provides a unique, multi-sensory escape from the stresses of the day.
- Bathe Your Space in a Warm Glow: An integrated LED ring light casts a soft, ambient light, beautifully illuminating the smoke and the intricate details of the handmade ceramic mountains.
- Artistry Meets Modernity: A stunning piece of functional art, meticulously crafted from ceramic and powered by a simple USB connection, making it a perfect centrepiece for any modern home or office
Frequently Ask Questions
FAQs
How do I install it?
Installation details are included in the packaging. We recommend professional installation for ceiling or hardwired fixtures if you are unsure.
Can I cancel or modify my order?
After processing begins, changes may not be possible.
What bulb type does this require?
Each product page specifies the required bulb base (e.g., E27, E14, GU10). If bulbs are not included, we’ll clearly outline what you need.
Do you offer trade or bulk discounts?
We work with interior designers, developers, and trade clients. If you're sourcing for a project, contact us for tailored pricing and volume options.
What if my tracking hasn’t updated?
International tracking can take a few days to refresh after dispatch. If your tracking hasn’t updated after 5 business days, contact us and we’ll investigate.
How do I contact support?
Our support team can be reached via email - hello@byauro.com. We aim to respond within 24–48 business hours.
How long does shipping take?
All AURO orders are processed within 1–4 business days. During high-volume periods, processing may take the full 4 days.
Shipping typically takes 6–13 business days, depending on your location. You’ll receive tracking details via email once your order has been dispatched.
Do you ship internationally?
Yes. AURO ships to the UK, US, Canada and Australia. Delivery times may vary slightly depending on customs and local carriers.